Claim a refund

Did you find the exact same item at a lower price than the one you paid at our stores, despite our efforts to offer you the lowest possible price?

Only cigarettes, tobacco products, alcohol and the goods that are intended for immediate consumption from the category “Food on the Go” (e.g.: bottle of water or soda, salads, sandwiches, wraps, …) are excluded from the action.

Please fill out the online form below with all the requested information within 15 days after your purchase :

  • A copy of your Lagardère Travel Retail purchase receipt (please make sure the ticket number at the bottom of the purchase receipt is visible).
  • A proof of the same product at a lower price with the date, the store and a picture of it (e.g. with a smartphone it is possible to make a screenshot with the date and location details of the picture).
    In order to prove that it is the same product, please make sure that the brand, the reference, the content and the description of the product is visible.
  • Or a proof of the same product at a lower price in a folder of a Belgian brick and mortar shop which is open to the public, minimum 5 days a week (please make sure that the product details, content and the brand name are visible).

Please remember that our action is only valid in relation to the price all taxes included on products in brick and mortar stores which are open to the public, minimum 5 days a week and located in Belgium (no web shops) and make sure that the time of the purchase in our store and the time of the price in the other store falls within the stated period.

Lagardère Travel Retail will only proceed to refund the difference TWICE if all the requested information is complete and accurate.

The customer will be reimbursed only once for the same product per calendar year.

The refund will be executed within 2 months after complete and accurate request.

Lagardère Travel Retail reserves itself the right to conduct a price and availability check of the product at the competitor, before sending a refund.

We will deal with your requests during office hours (Monday-Friday: 8:30am-5pm).

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The information collected from this form is subject to a computer treatment, based on your consent, to manage questions and requests received via the website Fields marked with an asterisk are mandatory - their non-intelligence makes it impossible to process the request. The recipient of the data is the Communication Department of Lagardère Travel Retail. The data is processed for the time needed to properly handle your request and then deleted. In accordance with the applicable regulations, you have the right to withdraw your consent, as well as access, rectification, deletion, opposition, limitation and portability of your data to a third party provider if applicable, as well as the ability to set guidelines on the fate of your data after your death. For more details about the way we manage data and to find out how you can exercise your rights, please read our Privacy Policy here.