Claim a refund

When you shop at our Duty-Free stores, you can enjoy peace of mind knowing that you’re getting the lowest price in Belgium on the following items:

  • Perfumes
  • Skincare and make-up
  • Home products
  • Premium Belgian chocolates under The Belgian Chocolate House concept (Neuhaus, Godiva, Corné Port-Royal, Marcolini, Leonidas, and Dandoy brands only.)

Did you find, in these categories, the exact same item at a lower price than the one you paid at our stores, despite our efforts to offer you the lowest possible price?
 

Please fill out the online form below with all the requested information within 15 days after your purchase :

  • A copy of your complete Lagardère Travel Retail purchase receipt
  • A proof of the same product at a lower price mentioning the date, the Belgian physical store name and a picture of it (e.g. with a smartphone it is possible to make a screenshot with the date and location details of the picture).
    In order to prove that it is the same product, please make sure that the brand, the reference, the content and the description of the product is visible.
  • Or a proof of the same product at a lower price in a folder of a Belgian brick and mortar shop which is open to the public, minimum 5 days a week (please make sure that the product details, content and the brand name are visible).

Please remember that our action is only valid in relation to the price all taxes included on products in brick and mortar stores which are open to the public, minimum 5 days a week and located in Belgium (no web shops) and make sure that the time of the purchase in our store and the time of the price in the other store falls within the stated period.

Lagardère Travel Retail will only proceed to refund the difference TWICE if all the requested information is complete and the conditions fulfilled.

The customer will be reimbursed only once for the same product per calendar year.

The refund will be executed within 2 months after complete and accurate request.

Lagardère Travel Retail reserves itself the right to conduct a price and availability check of the product at the competitor, before sending a refund.

We will deal with your requests during office hours (Monday-Friday: 8:30am-5pm).

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